Refund & Returns Policy
Last Updated: August 11, 2026
At Novaesta, customer satisfaction is our priority. We want you to shop with confidence and receive products that meet your expectations. If you’re not completely satisfied with your purchase, we’re here to help.
Please read our Refund & Returns Policy carefully before requesting a return or refund.
Return Eligibility
Our return policy lasts 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.
To qualify for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be returned in its original packaging with all accessories, manuals, tags, and labels included.
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You must provide your order confirmation or proof of purchase.
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The product must not have been damaged due to misuse, improper handling, or normal wear and tear.
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Please do not return your purchase directly to the manufacturer.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned:
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Personal care and beauty products that have been opened or used.
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Baby and kids’ care products that have been opened or used after delivery.
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Consumable or perishable products.
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Gift cards.
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Digital or downloadable products.
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Clearance, final-sale, or promotional items, unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged during shipping
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Defective
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Missing parts or accessories
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Different from what you ordered
please contact Novaesta within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos of the product
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Photos of the packaging, if applicable
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A brief description of the issue
After reviewing your request, we will arrange a replacement, exchange, or refund, where applicable.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If your return is approved:
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Your refund will be issued to your original payment method, where applicable.
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Processing times may vary depending on your bank or payment provider.
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Refunds are typically completed within 5–10 business days after approval.
For Cash on Delivery orders, additional information may be required to process your refund.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card provider or payment service, if applicable.
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Contact your bank, as processing times may vary.
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Allow a few additional business days for the refund to appear.
If you have completed these steps and still have not received your refund, please contact us:
Email: support@novaesta.store
Exchanges
We only replace items that are:
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Defective
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Damaged during delivery
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Incorrectly supplied
To request an exchange, please contact Novaesta with your order details and clear photos of the item.
All exchanges are subject to product availability.
Sale Items
Products purchased during sales, promotions, clearance events, or with special discounts may not be eligible for refunds unless they arrive damaged, defective, or incorrect.
Gifts
If the item was purchased as a gift and shipped directly to you, you may be eligible for store credit once the returned item has been received and approved.
If the gift was shipped to the purchaser before being given to you, any approved refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please contact our support team first. Returns sent without prior approval may not be accepted.
Return Address
Novaesta
Pakistan
Please contact our support team before sending a return to receive the correct return address and instructions.
Please Note:
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Customers are responsible for return shipping costs unless the item was defective, damaged, or sent incorrectly.
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Original shipping charges are generally non-refundable.
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We recommend using a trackable shipping service when returning an item.
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Novaesta is not responsible for returned packages that are lost or damaged during return transit when the customer is responsible for shipping.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.
If you wish to cancel an order, please contact us as soon as possible with your order number.
Contact Us
If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact Novaesta:
Email: support@novaesta.store
Business: Novaesta
We aim to respond to all customer inquiries within 24–48 business hours.
Novaesta
Smart Essentials for Everyday Living.